Frequently Asked Questions

Below you will find a list of our most common requests and queries: 

Are Cult Kits shirts authentic/legit? 

Yes, every shirt that we sell has been authenticated by a member of our team. We do occasionally sell authentic re-issues such as Adidas Originals, however these are always clearly labelled in the product title and description.

Does Cult Kits ship to my country? 

Yes, we deliver worldwide. For more information, please see our shipping and returns page.

How can I contact Cult Kits? Does Cult Kits have an email address?

Email:

UK Shipping: 

(Monday-Friday only)


International Shipping: 

DPD Direct - 3-10 business days: from £6.95

I want to order more than one shirt, does the shipping charge change?

This depends on the shipping option that you choose at checkout. The price of shipping will be calculated automatically at checkout and there may be a small incremental increase based on the weight and size of the package. For UK orders we offer free standard shipping for all order over £100+. We also offer free USPS shipping when you spend $300+ and if you spend $500+ you can unlock free DHL EXPRESS shipping.

Does Cult Kits pay for Import VAT & Fees when shipping to the EU?

We are registered with the Import One-Stop Shop (IOSS); this means that VAT will be calculated and collected at checkout for all orders to the EU valued up to €150. For orders to the EU over €150; VAT, import and duty fees may be applied upon import.

Can Cult Kits mark parcels as a 'gift' or declare a lower value so my order doesn’t incur customs charges?

We can NOT do this because it is against the law. Random inspections are regular, and we are held accountable if we are found to be under-declaring our exports.

Why is my order still with customs and how long will it take to clear?

We are not able to put a time frame on how long a customs entity will hold onto an item for. During this time, they may contact the recipient to request further information from them or payment of any relevant inbound duties and taxes that are due on the shipment. They may NOT contact the recipient as they may just be investigating the nature of the shipment and input from the recipient may not be required.

Will Cult Kits supply a tracking number?

Yes, when your items have been shipped you will receive an email with a link to tracking information.

Why has my tracking information not updated?

I haven’t received an order confirmation or shipping confirmation?

Please check your spam email folder. If you still can’t see anything please contact us via email at info@cultkits.com

How do Cult Kits grade the conditions of their shirts?

Please see the condition details in the item description i.e.

Have any other questions?

Please contact us at info@cultkits.com