Terms of service

Frequently Asked Questions

Do you ship to my country?
Yes, we deliver worldwide. For more information please see our shipping and returns page

How do I contact Cult Kits?
Email: info@cultkits.com
Twitter @cultkits
Instagram @cultkits

What are the delivery costs? And how long does it take?
Royal Mail Tracked 48: from £3.95 (Free when you spend £50 or more!)
Royal Mail Tracked 24: from £4.95
DHL Express UK Next Day: from £7.95 
Must be ordered by 1pm for guaranteed same day dispatch (Monday-Friday only)

Royal Mail Tracked and Signed - 3-10 working days: from £6.95
DHL Global Mail (Deutsche Post via Germany*) - 2-10 working days: from £3.95
DHL Express USA - 1-2 working days: from $19.95
Must be ordered by 1pm (GMT/BST) for same day dispatch (Monday-Friday only)

DHL Express EU - 1-4 working days: from £24.95
DHL Express Non-EU - 1-4 working days: from £29.95
DHL Express Australia - 3-5 working days: from £29.95
DHL Express ROW - 1-4 working days: from £39.95
*All delivery aims are estimates provided by the shipping company and are usually accurate.

I want to order more than one shirt, does this shipping charge change?
This depends on the shipping option that you choose at checkout. The price of shipping will be calculated automatically at checkout and there may be a small incremental increase based on the weight of the package. For UK orders we offer free standard shipping for all order over £50.

Will I have to pay VAT & Customs fees for shipping to the EU?
We are registered with the Import One-Stop Shop (IOSS); this means that VAT will be calculated and collected at checkout for all orders to the EU valued up to €150. For orders to the EU over €150; VAT, import and duty fees may be applied upon import.

Can you mark the parcel as a “gift” or declare a lower value for my order so that I don’t have to pay customs charges?
We can't do this because it is against the law. Random inspections are regular, and we are held accountable if we are found to be under-declaring our exports.

Do you supply a tracking number?
Yes, when your items have been shipped you will receive an email with a link to tracking information

Which methods of payment do you accept?
  • Credit cards (MasterCard, Visa or American Express)
  • Debit cards (Visa Debit / Delta, Maestro, Solo or Visa Electron)
  • Paypal
  • Klarna (pay in 30 days and pay in 3)
  • Google Pay
  • Apple Pay
  • Shop Pay
I haven’t received an order confirmation or shipping confirmation?
Please check your spam email folder. If you still can’t see anything please contact us via email at info@cultkits.com

Are the shirts you sell authentic?
Yes, every shirt that we sell has been authenticated by a member of our team. We do occasionally sell authentic re-issues such as Adidas Originals, however these are always clearly labelled in the product title and description.

What are the conditions of the shirts?
Please see the condition details in the item description i.e.
  • BNIB - Brand new in bag
  • BNWT - Brand new with tags
  • BNWOT - Brand new without tags
  • Mint - perfect, unworn condition
  • Excellent - may have tiny defect, may not be noticeable

Have any other questions?
Please contact us at info@cultkits.com